FAQs

Frequently Asked Questions (FAQ)

Welcome to Domovate's FAQ page! We're here to help you have the best shopping experience possible. Below are answers to some common questions our customers ask.

1. How long does shipping take?

United States: 7–14 business days

International: 14–28 business days
Shipping times may vary slightly due to customs or unexpected delays.

2. Do you ship internationally?

Yes! We proudly ship worldwide. International shipping typically takes 14–28 business days.

3. How can I track my order?

Once your order is processed and shipped, tracking information will be uploaded as soon as possible.
You can track your order anytime on our Track Your Order page.

4. I haven’t received my tracking number. What should I do?

Please allow 2–5 business days for tracking to be updated after your order is placed. If you still haven’t received it, contact us at domovate1@gmail.com.

5. What is your return policy?

We accept returns within 30 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
To initiate a return, email us at domovate1@gmail.com with your order number and reason for return.

6. Do you offer refunds or exchanges?

Yes. If your item is damaged or defective, or if you’re not satisfied, we’ll gladly offer a refund or exchange within 30 days of delivery.

7. What if I received the wrong item or a damaged product?

We’re so sorry! Please contact us immediately at domovate1@gmail.com with photos of the item, and we’ll make it right.

8. Can I cancel or change my order after placing it?

Orders are processed quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to update or cancel it before it ships.

9. Are your products covered by warranty?

Most of our products come with a standard 30-day warranty against manufacturing defects. For product-specific details, check the product page or contact us.

10. How can I contact Domovate?

You can reach our customer support team anytime at:
Email: domovate1@gmail.com
We usually respond within 24 hours.

If your question isn’t answered here, feel free to reach out. We’re happy to help!